Privacy Notice

We take your privacy very seriously, here is our privacy policy.  

 

Introduction

This privacy notice shows how Hanna’s Nurseries uses and protects any information that you give us when you use this website.

Hanna’s Nurseries is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

If you have any questions or concerns about our privacy practices, please contact us; info@hannasnurseries.com

 

Who we are?

The data controller for Hanna’s Nurseries can be contacted on info@hannasnurseries.com

 

What information do we collect?

The types of information that we collect includes:

• Names of customers
• Payment details of customers
• Billing address for customers
• Delivery address for customers
• Contact details for customers

 

How do we use personal information?

 

We collect this data in order to provide you with the service that you require, this includes:

• Processing your order and payment of goods
• Delivering goods to your specified address
• Contacting customers via phone or email about their order
• We may send promotional e mails about future products or offers
• Internal records to review and develop our services
• Legal obligation: the processing is necessary for Hanna’s Nurseries to comply with the law (not including contractual obligations)
• Responding to queries or orders

 

What legal basis do we have for processing your personal data?

We hold your details according to General Data Protection Regulation (GDPR) in order to provide the contract that you have agreed with us by placing an order for services or goods with Hanna’s Nurseries.

1. Consent: an individual must give clear consent for us to process their personal data and then only for a specific purpose. By placing an order with us you are consenting to us obtaining your personal data in order to fulfil that service. If you wish to withdraw consent you can contact us and we will cancel your order.
2. Contract: the processing is necessary for a contract that Hanna’s Nurseries has with an individual.
3. Legal obligation: the processing is necessary for Hanna’s Nurseries to comply with the law (not including contractual obligations)

 

When do we share personal data?

We treat your personal data confidentially and within the Hanna’s Nurseries business. We do not share your data with any other organisations.

 

Where do we store and process personal data?

The data that we keep will be held internally within the Hanna’s Nurseries business, only essential staff to deliver our services will have access to any of your data and only limited essential information will be available.

 

How do we secure personal data?

 

We use a secure website to process your personal details through customer orders. This data is held internally to Hanna’s Nursery with security software on our computers. Orders with customer data are only printed for the purpose of our delivery service. Once delivered paperwork is returned to the office at Hanna’s Nursery where it is disposed of confidentially. Computer records of order will be help for accounting purposes.

 

How long do we keep your personal data for?

 

Our storage of personal data is compliant with Article 5(d) of GDPR which requires that personal data is erased without delay when no longer required. Effective management of records from when they are created, how they are stored and used, through to their disposal or archive is in place.

For accounting purposes records are held for 7 years.

When data is no longer required paper files will be shredded and disposed of securely.

 

Your rights in relation to personal data

• You have the right to obtain confirmation that your data is being processed, and access to your personal data;
• You are entitled to have your personal data rectified if it is inaccurate or incomplete;
• You have a right to have personal data erased and to prevent processing, in specific circumstances;
• You have the right to ‘block’ or suppress processing of personal data, in specific circumstances;
• You have the right to data portability, in specific circumstances;
• You have the right to object to the processing, in specific circumstances; and
• You have rights in relation to automated decision making and profiling.

To exercise your rights, please contact us at info@hannasnurseries.com with the detail of your request and explain your rights in relation to your request. We will review all requests in relation to our Privacy Notice and GDPR and respond to your request, and if appropriate notify you of any changes that we make to your personal details on record.

In certain circumstances it may not be possible to make changes, for example in order to fulfil a customer order personal details and payment details are required otherwise we cannot provide the service.

 

How to contact us?

If you have questions or concerns about our privacy practices, your personal information or wish to file a complaint please contact us on info@hannasnurseries.com

You may wish to consider adding other optional clauses to your privacy policy, depending on your business’ circumstances.